Returns & Refunds Policy
Effective Date: June 23, 2026
Thank you for supporting G.Licious Pics. Because all fine art photography prints are custom-produced to order, we maintain a specific policy regarding cancellations, returns, and damages to protect both the artwork and our printing workflow.
1. Custom Print Sales Are Final
Each photograph print is individually check-printed, color-verified, and custom-produced to your specifications in terms of size (e.g. 12×18, 16×24) and medium (Matte/Lustre Paper or ChromaLuxe Metal). Consequently, **we do not accept returns, exchanges, or refunds for change of mind or buyer's remorse.**
2. Order Cancellations & Modifications
We provide a strict **6-hour cancellation window** from the moment your order is placed:
- If you notice an error in your shipping details or decide to change your order, you must email us at gentrysphotos@gmail.com within **6 hours** of purchase.
- Once this 6-hour window has passed, orders are securely locked and sent directly to our printing partner labs. After this point, orders cannot be halted, modified, or refunded under any circumstances.
3. Damaged or Defective Items
If your print arrives damaged, defective, or bent during transit, we will gladly arrange a replacement print to be sent to you free of charge. To request a replacement:
- Email us at gentrysphotos@gmail.com within **3 days** of delivery.
- Include your order number and full name.
- Attach clear photographs showing the damage to the print itself as well as the outer packaging it arrived in.
Once we verify the damage, we will process a priority print replacement immediately. *Please do not discard the damaged print or shipping materials until we confirm your replacement request.*
4. Lost Shipments
If your package is lost in transit and tracking details do not show "delivered," please contact us at your earliest convenience. We will open an investigation with the carrier and issue a replacement print if the package is confirmed lost.
5. Shipping Address Issues
We are not responsible for orders that are undelivered or delivered to the wrong location due to typographical errors in the shipping address entered at checkout. Please carefully review your delivery information before completing your payment.